We founded Printed Goods as a collaborative creative project with the ambition to
combine our practice as designers with our passion for high-quality lifestyle products.
With an intuitive, aesthetically-driven approach and bold, graphic style, we now design and
produce a range of unique prints, clothing and home accessories.
Our products encapsulate our central ethos – to bring art to the everyday.
Our designs have been featured in numerous publications, including It’s Nice That,
People of Print, Crack, Intern, Financial Times
and Bricks magazine.
You can see behind the scenes of our collaboration with
Stella Artois for World Water Day here.
Raphael & George Greaves Co-founders of Printed Goods
We offer fully secure online transactions, so you can shop whenever you want from home or work. We use an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure. All payments are totally secure and all purchases are covered by a no-nonsense refund and exchange policy.
PROTECTING YOUR SECURITY
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
WHAT INFORMATION WE OBTAIN AND RETAIN
We receive information directly from you when you place an order with us to buy goods. Such information includes your name, address, telephone number and payment card details. You may also provide your email address if you register an account or sign up to our newsletter.
For our customers’ protection, we also check a certain percentage of our orders at random to confirm the details of the order match those of the cardholder on file. For this reason, we may contact you in order to request additional information. We will not retain any information disclosed during this process.
SUPPLYING GOODS TO YOU
We may use your information:
SALE OF OUR BUSINESS
In the event of our business being sold, any customer data we retain may be transferred to any person, firm or company to whom we sell the business, or to whom we transfer any of our rights or obligations under a contract with you.
TAKING CARE OF YOUR DATA
We will endeavour to keep any information we retain about you up to date and accurate. To help us in doing this, please keep us informed of any changes to your details. We will also endeavour to protect all data we retain from unauthorised access.
How soon will I receive my order?
We aim to deliver within 1-3 working days (Mon-Fri) for UK orders, 4-10 working days for EU orders and 10-18 working days for Rest of the World orders.
On rare occasions parcels may go missing, if for any reason you have not received your parcel within 7 working days of ordering (UK), please email us at email@example.com and allow us 5-8 working days to carry out the investigation.
We guarantee to refund any full price item you are not completely happy with when you return it to us within 14 days of receipt.
In order to be eligible for a refund, items must be returned to us unused, in original packaging, and with all original brand tags still attached. Please include a note in the return stating the reason for your return, your name, address and what you wish to do – exchange (Specify size) or refund. Please include a phone number just in case we have any questions. We will contact you if there is a difference in value to the original transaction to organise payment or refund. Printed Goods will cover the cost of dispatching exchanged items for items exchanged in the UK, customers from outside the UK are asked to cover postage.
Refunds will be credited to your original method of payment.
Returns by Post
If you return goods via post please note that we are not liable for the costs. Please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit.
Any refunds will be credited to your original payment method, please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.
81 Somerset Road
Your statutory rights are not affected by our return policy.
We ship Delivery Duties Unpaid (DDU), therefore any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.