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ABOUT

We founded Printed Goods as a collaborative creative project with the belief that art can – and should – enrich everyday experiences. We draw on classical mythology, symbolism and archetypes to create contemporary pieces that echo the past.

We have collaborated with a number of brands including Dr Martens, Peroni, Earl of East London and Mr Porter and our designs have been featured in a variety of publications, from The New Yorker to FT Magazine.

You can see behind the scenes of our collaboration with Stella Artois for World Water Day here.

George & Raphael Greaves, co-founders of Printed Goods

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TERMS

COMPANY DETAILS
Printed Goods Limited
81 Somerset Rd,
Knowle,
BS4 2HX

tel:07708486672
email: hello@printedgoods.net

VAT registration number: 289654538

Company registration number: 11049896

PAYMENT PROCESSING BY WORLDPAY

PRIVACY POLICY

We offer fully secure online transactions, so you can shop whenever you want from home or work. We use an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure. All payments are totally secure and all purchases are covered by a no-nonsense refund and exchange policy.

PROTECTING YOUR SECURITY

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

PRIVACY STATEMENT

We are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you through our regular newsletter and by updating this statement on our website.

WHAT INFORMATION WE OBTAIN AND RETAIN

We receive information directly from you when you place an order with us to buy goods. Such information includes your name, address, telephone number and payment card details. You may also provide your email address if you register an account or sign up to our newsletter.

For our customers’ protection, we also check a certain percentage of our orders at random to confirm the details of the order match those of the cardholder on file. For this reason, we may contact you in order to request additional information. We will not retain any information disclosed during this process.

SUPPLYING GOODS TO YOU

We may use your information:

To identify and maintain records of your purchases with us
To ensure that the goods and services we offer to you are appropriate for your needs
To respond to any enquiries you have relating to your order
To update our systems in order to provide you with an enhanced service

SALE OF OUR BUSINESS

In the event of our business being sold, any customer data we retain may be transferred to any person, firm or company to whom we sell the business, or to whom we transfer any of our rights or obligations under a contract with you.

TAKING CARE OF YOUR DATA

We will endeavour to keep any information we retain about you up to date and accurate. To help us in doing this, please keep us informed of any changes to your details. We will also endeavour to protect all data we retain from unauthorised access.

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DELIVERY & RETURNS

How soon will I receive my order?

We aim to deliver within 1-3 working days (Mon-Fri) for UK orders, 4-10 working days for EU orders and 10-18 working days for Rest of the World orders.

Delivery Exceptions

On rare occasions parcels may go missing, if for any reason you have not received your parcel within 7 working days of ordering (UK), please email us at hello@printedgoods.net and allow us 5-8 working days to carry out the investigation.

Returns & Exchanges

We guarantee to refund any full price item you are not completely happy with when you return it to us within 14 days of receipt.

In order to be eligible for a refund, items must be returned to us unused, in original packaging, and with all original brand tags still attached. Please include a note in the return stating the reason for your return, your name, address and what you wish to do – exchange (Specify size) or refund. Please include a phone number just in case we have any questions. We will contact you if there is a difference in value to the original transaction to organise payment or refund. Customers will be asked to cover the cost of dispatching exchanged items. Refunds will be credited to your original method of payment.

Returns by Post

If you return goods via post please note that we are not liable for the costs. Please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit.

Any refunds will be credited to your original payment method, please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

Address for Refunds and Exchanges

27a Jerningham Road

New Cross

London

SE14 5NQ

Statutory Rights

Your statutory rights are not affected by our return policy.

We ship Delivery Duties Unpaid (DDU), therefore any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Duties

We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.