ART FOR THE EVERYDAY

ABOUT

We founded Printed Goods as a collaborative creative project with the belief that art can – and should – enrich everyday experiences. We draw on classical mythology, symbolism and archetypes to create contemporary pieces that echo the past.

We have collaborated with a number of brands including Apartmento Studios, Hérmes, Soho House, Hennessy, It’s Nice That and Mr Porter and our designs have been featured in a variety of publications, from The New Yorker to Elle Decoration and FT Magazine.

Raphael and George Greaves in the Printed Goods studio. Photograph by Freddie Miller.

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DELIVERY & RETURNS

How soon will I receive my order?

We aim to deliver within 2-3 working days (Mon-Fri) for UK orders- shipped with Royal Mail, 4-10 working days for EU orders and 10-18 working days for Rest of the World orders.

Delivery Exceptions

On rare occasions parcels may go missing, if for any reason you have not received your parcel within 7 working days of ordering (UK), please email us at hello@printedgoods.net and allow us 5-8 working days to carry out the investigation.

Returns & Exchanges

We guarantee to refund any full price item you are not completely happy with when you return it to us within 14 days of receipt.

In order to be eligible for a refund, items must be returned to us unused, in original packaging, and with all original brand tags still attached. Please include a note in the return stating the reason for your return, your name, address and what you wish to do – exchange (Specify size) or refund. Please include a phone number just in case we have any questions. We will contact you if there is a difference in value to the original transaction to organise payment or refund. Customers will be asked to cover the cost of dispatching exchanged items. Refunds will be credited to your original method of payment.

Returns by Post

If you return goods via post please note that we are not liable for the costs. Please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit.

Any refunds will be credited to your original payment method, please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

Address for Refunds and Exchanges

Printed Goods LTD

Studio 203, Floor 3, Unit 7

Vanguard Court
Rear of 36-38 Peckham Road
Camberwell
London SE5 8QT

Statutory Rights

Your statutory rights are not affected by our return policy.

We ship Delivery Duties Unpaid (DDU), therefore any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Duties

We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.

TERMS & CONDITIONS

How soon will I receive my order?

We aim to deliver within 3-5 working days (Mon-Fri) for UK orders- shipped with Royal Mail, 4-10 working days for EU orders and 10-18 working days for Rest of the World orders.

Delivery Exceptions

On rare occasions parcels may go missing, if for any reason you have not received your parcel within 7 working days of ordering (UK), please email us at hello@printedgoods.net and allow us 5-8 working days to carry out the investigation.

Returns & Exchanges

We guarantee to refund any full price item you are not completely happy with when you return it to us within 14 days of receipt.

In order to be eligible for a refund, items must be returned to us unused, in original packaging, and with all original brand tags still attached. Please include a note in the return stating the reason for your return, your name, address and what you wish to do – exchange (Specify size) or refund. Please include a phone number just in case we have any questions. We will contact you if there is a difference in value to the original transaction to organise payment or refund. Customers will be asked to cover the cost of dispatching exchanged items. Refunds will be credited to your original method of payment.

Returns by Post

If you return goods via post please note that we are not liable for the costs. Please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit.

Any refunds will be credited to your original payment method, please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

Address for Refunds and Exchanges

Printed Goods Ltd

Studio 203, Floor 3, Unit 7

Vanguard Court
Rear of 36-38 Peckham Road
Camberwell
London SE5 8QT

Statutory Rights

Your statutory rights are not affected by our return policy.

We ship Delivery Duties Unpaid (DDU), therefore any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Duties

We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.

Refund and Returns Policy

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@printedgoods.net

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@printedgoods.net and send your item to:

Printed Goods LTD, Studio 203, Unit 7, Vanguard Courts, London, SE5 8QT

.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Printed Goods LTD, Studio 203, Unit 7, Vanguard Courts, London, SE5 8QT

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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